HelpBox download

100% web-based help desk solution HelpBox

"HelpBox 100% web-based help desk solution," he
dovnload.co.uk Editor: HelpBox all incoming service requests and support calls for maintaining an auxiliary support unit solution. HelpBox priority, problem type and technical skills and compared this request to assign calls to different resources will help. This helps companies resolve problems faster. Increasing communication and workflow efficiency HelpBox make it easier for customers and internal technical support. Starting HelpBox Web-based, it can be accessed anywhere at any time.

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Some important advantages are:

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Multi-user access from anywhere with Web access
Search Knowledge Base for solutions to resolve
Full E-mail between the end-user IT technology and integration technology for technology-related requests, assignments and notices to climb (also works with Exchange)
Request forms for different sections of multi-use Help Desk, HR (eg, invoices, etc.)
Customizable requests and work assignments based on skills technicians load
Active Directory integration to users
Auto notes and communications solutions to end with the templates
Task scheduling
Notice banner (white board announcements)
Customizable screens (form), fields and reports
File Attachments person, screen images (etc.)
Customizable escalation process color coding and automatic assignment
Using comprehensive statistics and user-) reporting (including dates of any defined area
Full (Access or scalable SQL Server database)
End Users can define dynamic database links AuditWizard against all assets and inventory held by AuditWizard shows information
simple to install and easy to use and much more ... Now you can download free HelpBox 3.6.